Managing Difficult Conversation
in Personal Development & Career Skills
Created by
Sapphital
About this course
Managing Difficult Conversations" is a practical course designed to help professionals confidently handle challenging interactions in the workplace or personal life. Whether it’s delivering tough feedback, addressing conflict, or resolving misunderstandings, this course provides actionable techniques for staying calm, communicating effectively, and reaching constructive outcomes. Through real-world examples and proven frameworks, you’ll build the emotional intelligence and communication skills needed to turn tension into productive dialogue.
Key Takeaways
- Learn how to identify when a conversation may become difficult and how to prepare mentally and strategically.
- Develop techniques to manage emotional triggers and maintain professionalism during tense discussions.
- Improve your ability to understand others’ perspectives and respond with compassion and clarity.
- Master frameworks like SBI (Situation-Behavior-Impact) to communicate feedback without creating defensiveness.
- Turn difficult conversations into opportunities for growth, collaboration, and stronger relationships.
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Introduction
7 Parts
Introduction(i)
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What is Managing Difficult Conversation
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Managing the Consequences of Difficult Conversations
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The Frame of Reference (i)
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The Frame of Reference (ii)
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The Frame of Reference (iii)
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Reframing Your Frame of Reference
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Planning and Preparing for Your Desired Outcome
11 Parts
Planning and Preparing for Your Desired Outcome
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Positive Intent (i)
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Positive Intent (ii)
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Positive Intent (iii)
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Positive Intent (iv)
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Having a Clear Desired Outcome from a Difficult Conversation
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Different Case Scenarios from Having a Difficult Conversation
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Planning and Preparing for Your Desired Outcome
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Planning and Preparing for Your Desired Outcome (ii)
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Planning and Preparing for Your Desired Outcome (iii)
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Conclusion
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Body Language
11 Parts
Body Language
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Types of Body Language
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Speaking Persausively
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Active Listening (i)
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Active Listening (ii)
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Active Listening (iii)
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Practice Active Listening Virtually
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Planning and Preparing for Your Desired Outcome
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Toolkit for Successful Conversations (i)
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Toolkit for Successful Conversations (ii)
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Framework for Difficult Conversations
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Choosing the Time and Place
1 Parts
Choosing the Time and Place
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Staying Safe
1 Parts
Staying Safe
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Conclusion
2 Parts
Conclusion
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Quiz
20 Questions
60 Min
Passed grade: 70/100
Attempts: 0/2
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